1. Introduction and Acceptance
Welcome to ioniordache.com (“Website”), owned and operated by Iordache Quality Services SRL, represented by Ion Iordache. Throughout these Terms, the terms “Ion Iordache,” “we,” “our,” and “us” refer to Iordache Quality Services SRL, the owner and operator of ioniordache.com.
These Terms of Use (“Terms”) govern your access to and use of this Website, including its content, Insights (blog), Useful Materials, downloadable resources, online courses, training programs, examinations, consulting services, and any other products or services made available through the Website.
By accessing or using this Website, you confirm that you have read, understood, and agree to be bound by these Terms, together with our Privacy Policy and, where applicable, our Cookie Policy.
If you do not agree with these Terms, please do not use the Website.
These Terms apply to all visitors, users, customers, course or examination participants, clients, and anyone who accesses, purchases from, or otherwise interacts with the Website.
2. Changes to These Terms
These Terms may be updated from time to time to reflect changes in legislation, professional practices, technology, the operation of the Website, or the products and services offered through it.
The most recent version will always be published on this page together with its effective or last-reviewed date.
Unless otherwise required by applicable law, changes will become effective when the revised Terms are published. Your continued use of the Website following publication of revised Terms constitutes acceptance of those Terms in relation to your continued use of the Website.
Where changes materially affect an existing paid service, course, examination, or other contractual relationship, any additional notice required by applicable law or the applicable agreement will be provided.
3. Intellectual Property
Unless otherwise stated, all content published on this Website, including articles, Insights, Useful Materials, downloadable resources, course and training materials, examinations, presentations, guides, templates, checklists, graphics, illustrations, logos, photographs, videos, text, designs, and other original works, is the intellectual property of Iordache Quality Services SRL or is used with the permission of the respective rights holders.
All such content is protected by applicable copyright, trademark, database, and other intellectual property laws.
Accessing, viewing, downloading, purchasing, or otherwise using any material from this Website does not transfer ownership of that material or any associated intellectual property rights.
Unless expressly permitted by these Terms, by the terms accompanying a particular resource, or by prior written permission from Iordache Quality Services SRL, you may not reproduce, modify, adapt, distribute, publish, transmit, publicly display, sell, license, sublicense, commercially exploit, or create unauthorized derivative products from content made available through this Website.
Any rights not expressly granted under these Terms remain reserved.
4. Copyright Infringement
Iordache Quality Services SRL respects the intellectual property rights of others and expects visitors and users of the Website to do the same.
If you believe that content published on this Website infringes your copyright, trademark, or other intellectual property rights, please contact us using the information provided at the end of these Terms.
Please provide sufficient information to identify the material concerned, its location on the Website, the rights you believe have been infringed, and the basis of your claim.
Legitimate requests will be reviewed within a reasonable period, and appropriate action will be taken where required.
5. Permitted Use
You may access and use this Website for lawful personal, educational, professional, or internal business purposes, subject to these Terms and any additional conditions applicable to a particular product or service.
You may browse the Website, read articles and educational content, access materials made publicly available, download resources specifically offered for download, and purchase products or services offered through the Website.
You may print or retain reasonable copies of publicly available materials for your personal reference or internal organizational use, provided that copyright notices and other proprietary notices remain intact.
Nothing in these Terms grants you the right to reproduce, publish, distribute, sublicense, sell, commercially exploit, or otherwise make content from this Website available to third parties except where expressly permitted.
6. Prohibited Use
You agree not to use the Website or its content in any manner that is unlawful, fraudulent, abusive, harmful, or inconsistent with these Terms.
Without prior written permission, you may not copy substantial portions of the Website; reproduce or redistribute downloadable materials; upload course, examination, or training content to file-sharing platforms or other websites; resell educational resources; remove copyright or proprietary notices; falsely claim authorship of Website content; or otherwise commercially exploit materials made available through the Website.
You must not attempt to interfere with the operation, availability, integrity, or security of the Website; introduce malware, malicious code, or harmful technology; attempt to gain unauthorized access to accounts, systems, servers, databases, or supporting infrastructure; circumvent access restrictions or security controls; or interfere with another user’s access to the Website.
You may not use automated systems, bots, crawlers, scraping tools, data-mining systems, or similar technologies to systematically extract, reproduce, collect, or republish Website content except where such activity is expressly permitted by us or cannot lawfully be restricted.
You must not use the Website, its resources, or its services in a manner that infringes the intellectual property, privacy, confidentiality, contractual, or other rights of another person or organization.
7. Useful Materials and Educational Resources
The Website may provide access to free or paid professional and educational resources, including guides, presentations, templates, checklists, white papers, model documents, downloadable files, and other materials intended to support learning and professional development.
Unless expressly stated otherwise, all such materials remain the intellectual property of Iordache Quality Services SRL or the respective rights holder.
Downloading, accessing, or purchasing a resource grants you a limited, non-exclusive, non-transferable, and revocable licence to use that material for your personal, educational, professional, or internal organizational purposes, subject to any licence terms accompanying the resource.
Where a resource is provided as a template, checklist, model document, or other editable material, you may adapt it for your own personal or internal organizational use unless otherwise stated.
Such permission does not grant you the right to resell, sublicense, publish, redistribute, upload, commercially exploit, or make the original material or a substantially reproduced version available to third parties. You may not use such materials to create or distribute a competing resource library, training package, template collection, publication, or commercial product without prior written permission.
Free resources may be shared by linking to the original page on this Website. The underlying files or materials themselves may not be republished, hosted elsewhere, redistributed, or made available through another website, repository, file-sharing service, or platform without prior written consent.
8. Online Courses, Training Programs, Examinations and Training Materials
The Website may offer online courses, professional training programs, examinations, assessments, and other educational services intended to support learning and professional development.
Unless expressly stated otherwise, purchasing or receiving access to a course, examination, training program, or related material grants you a personal, limited, non-exclusive, and non-transferable licence to access and use the content for its intended educational or internal professional purpose.
Ownership of all course content, examination content, presentations, videos, documents, graphics, training materials, questions, assessments, and related intellectual property remains with Iordache Quality Services SRL or the applicable rights holder.
Course and examination materials may not be copied, reproduced, photographed, recorded, distributed, shared, sold, sublicensed, published, uploaded, or otherwise made available to third parties without prior written permission.
Individual Access and Credentials
Where registration details, account credentials, passwords, individual links, or other access mechanisms are provided for a course or examination, they are intended solely for the registered participant.
You must not transfer, sell, disclose, or share such access with another person or permit another person to access or complete a course or examination on your behalf.
You are responsible for taking reasonable measures to keep your access credentials confidential.
Examination Integrity
Participants must not impersonate another individual, permit another individual to complete an examination on their behalf, obtain or provide unauthorized assistance, disclose or reproduce examination questions or answers, record examination content, circumvent examination controls, manipulate results, or otherwise engage in conduct that compromises the integrity of an assessment or examination.
Where there is reasonable evidence of fraud, impersonation, unauthorized assistance, unauthorized sharing of examination content, or another material breach of these Terms, we reserve the right, subject to applicable law and any applicable examination rules, to suspend or terminate access, invalidate examination results, or withhold completion documentation.
Course and Examination Requirements
Any prerequisites, eligibility requirements, technical requirements, completion criteria, assessment rules, time limits, or other conditions specific to a course or examination will be communicated through the applicable course description, registration process, examination instructions, or associated documentation.
Participants are responsible for ensuring that they meet any stated requirements before registering or participating.
Unless expressly stated otherwise, completion of a course, training program, or examination does not guarantee certification, accreditation, professional recognition, employment, regulatory approval, licensing, or acceptance by any third party.
9. User Accounts and Registration
Where access to certain features, courses, examinations, resources, or services requires registration or creation of a user account, you agree to provide accurate, complete, and current information.
You are responsible for maintaining the confidentiality of your account credentials and for activities carried out through your account where those activities result from your failure to take reasonable steps to protect those credentials.
If you become aware of unauthorized access to or use of your account, you should notify us promptly.
You may not create an account using false or misleading information, impersonate another person, register on behalf of another individual without authorization, or use another person’s account without permission.
We reserve the right to suspend or restrict account access where reasonably necessary to protect the Website, investigate suspected fraud or misuse, comply with legal obligations, or enforce these Terms.
Nothing in this section limits any rights or remedies available under applicable consumer or data protection law.
10. Consulting Services
Consulting services provided by Iordache Quality Services SRL are based on the information, documentation, circumstances, objectives, and requirements presented by the client at the time the services are performed.
Clients are responsible for providing information that is reasonably complete, accurate, and current where that information is relevant to the engagement.
While reasonable efforts are made to provide practical, accurate, and professionally sound recommendations, consulting services do not constitute a guarantee of certification, accreditation, regulatory compliance, audit success, security outcomes, commercial performance, or any other particular result.
Unless expressly agreed otherwise in writing, consulting services do not constitute legal advice, and Iordache Quality Services SRL does not act as a law firm, regulatory authority, certification body, accreditation body, or guarantor of compliance.
Standards, regulations, technologies, security risks, professional practices, and regulatory interpretations may change over time. Recommendations are therefore provided in the context of the information and requirements reasonably available at the time the services are performed.
The client remains responsible for decisions concerning implementation, risk acceptance, regulatory obligations, internal controls, operational decisions, and determining the suitability of recommendations for its particular circumstances.
Where consulting services are governed by a separate written agreement, proposal, statement of work, or other contractual document, that agreement will take precedence over these Terms to the extent of any inconsistency.
11. Purchases, Pricing and Payments
Certain products, services, courses, examinations, training programs, or downloadable resources presented on the Website may be available for purchase.
The Website may allow you to submit an inquiry, request information, request a quotation, or express your interest in purchasing a product or service through a contact form, button, e-mail, or other means of communication. Submitting such a request through the Website does not, by itself, constitute a purchase or create an obligation to purchase.
Where applicable, the price, currency, applicable taxes, payment terms, scope of the product or service, delivery or access arrangements, and any other relevant conditions will be communicated to you before a purchase or contractual commitment is completed.
Payments are not processed directly through the Website. Where a purchase is agreed, payment arrangements and instructions will be communicated separately through the appropriate means.
You are responsible for ensuring that the information you provide in connection with an inquiry, registration, order, or purchase is accurate and complete.
We reserve the right, subject to applicable law, to refuse or cancel a request or transaction where fraud, unauthorized activity, manifest pricing or description errors, misuse, technical problems, or other exceptional circumstances are reasonably suspected.
We may correct typographical errors, inaccurate descriptions, or manifest pricing errors. Where such an error affects a transaction that has already been agreed, the matter will be handled in accordance with applicable law and any applicable agreement between the parties.
A contract for a product or service is formed only when the relevant request, proposal, registration, or order has been accepted or confirmed in accordance with the arrangements communicated between the parties, subject to applicable consumer protection requirements.
Personal information provided in connection with inquiries, registrations, purchases, invoicing, or payments is processed in accordance with our Privacy Policy.
12. Refunds, Cancellations and Right of Withdrawal
Consumers may have statutory cancellation, withdrawal, refund, conformity, or other rights under applicable Romanian and European Union consumer protection legislation.
For distance contracts, consumers generally have a statutory right to withdraw from the contract within the period prescribed by applicable law, subject to applicable exceptions.
Nothing in this section is intended to replace, exclude, or restrict mandatory consumer rights.
Digital Content
Certain products offered through the Website, including downloadable resources, digital educational materials, online courses, and other electronically supplied materials, may constitute digital content or digital services under applicable law.
Where paid digital content is supplied before the expiry of an applicable statutory withdrawal period, immediate access or delivery will be handled in accordance with applicable consumer protection requirements.
Where required by law, the consumer will be asked to provide prior express consent to performance beginning during the withdrawal period and to acknowledge that beginning performance may result in the loss of the statutory right of withdrawal. Any required confirmation will be provided in accordance with applicable law.
Where the legal requirements for loss of the statutory right of withdrawal have not been satisfied, nothing in these Terms limits the withdrawal or refund rights available to the consumer under applicable law.
Services and Consulting
Where a consumer expressly requests that the performance of a paid service begin during an applicable withdrawal period, the consequences of subsequent cancellation or withdrawal, including any amount payable for services already performed, will be determined in accordance with applicable law.
Where a paid service has been fully performed during the withdrawal period, any loss of the right of withdrawal will apply only where the conditions required by applicable law have been satisfied.
Where consulting services are governed by a separate written agreement, cancellation and refund conditions in that agreement will apply subject to mandatory consumer rights.
Technical Problems
If a technical problem attributable to the Website prevents you from accessing purchased materials, downloading a resource, accessing a course, or completing an examination, please contact us as soon as reasonably possible.
We will make reasonable efforts to investigate and resolve the issue and, where appropriate, provide restored access, replacement access, an alternative, or a refund in accordance with applicable law.
Nothing in these Terms excludes, restricts, or otherwise affects mandatory consumer rights that cannot lawfully be waived or limited.
13. Data Protection and Privacy
Iordache Quality Services SRL respects your privacy and processes personal data in accordance with applicable data protection legislation, including Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR), where applicable.
Information regarding the personal data we collect, purposes and legal bases for processing, data retention, recipients or categories of recipients, international data transfers where applicable, and your rights under applicable data protection law is provided in our Privacy Policy.
The Website may use cookies and similar technologies for purposes including essential Website functionality, statistics, analytics, and marketing. Further information regarding cookies and similar technologies used on the Website is provided in our Cookie Policy.
Where consent is required by applicable law for non-essential cookies or similar technologies, those technologies will be used in accordance with the consent choices you make through the Website’s consent management system.
Where processing is based on consent, you may change or withdraw that consent using the available consent management options or other methods described in the applicable privacy information. Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.
Where third-party service providers process personal data in connection with the Website, such processing will be handled in accordance with applicable data protection requirements and as further described in our Privacy Policy and Cookie Policy.
14. Third-Party Websites and Services
The Website may contain links to third-party websites, platforms, tools, resources, or services provided for convenience, reference, functionality, or additional information.
Unless expressly stated otherwise, the inclusion of a third-party link does not constitute an endorsement, recommendation, guarantee, or approval of the third party or its content, products, services, security, or policies.
Iordache Quality Services SRL does not control third-party websites and is not responsible for their availability, accuracy, content, security, terms, or privacy practices.
If you choose to access an external website or use a third-party service, you do so subject to the applicable third party’s terms and policies.
Where a third-party service is integrated directly into this Website, any processing of personal data associated with that integration is addressed as applicable in our Privacy Policy and Cookie Policy.
15. Professional and Educational Disclaimer
Content published on this Website, including articles, Insights, presentations, downloadable resources, guides, templates, online courses, training materials, and other educational content, is provided for general informational, professional, and educational purposes.
Although reasonable efforts are made to ensure that information is accurate and current at the time of publication, Website content should not be interpreted as legal advice, regulatory advice, certification advice, or individualized professional consulting applicable to every organization, project, or situation.
Every organization operates within its own legal, operational, technical, regulatory, and risk environment. Decisions concerning information security, physical security, management systems, compliance, data protection, artificial intelligence, certification, risk management, or other professional matters should be based on the specific circumstances and, where appropriate, advice from suitably qualified professionals.
References to standards, legislation, regulations, certification schemes, industry practices, technologies, or third-party requirements reflect information reasonably available at the time the relevant content was prepared or updated.
Such requirements and information may subsequently be amended, replaced, withdrawn, reinterpreted, superseded, or otherwise become outdated. Users should verify current requirements with the relevant official, regulatory, standards, certification, or other authoritative source before relying on Website content for compliance, certification, or other material decisions.
Your use of general information available through the Website is at your own discretion and risk, subject always to rights that cannot lawfully be excluded.
16. No Guarantee of Results
Examples, case studies, explanations, recommendations, educational materials, and other information made available through the Website are intended to illustrate concepts and professional practices.
Unless expressly agreed in writing, Iordache Quality Services SRL does not guarantee that use of the Website, completion of educational materials, participation in training, implementation of recommendations, or use of downloadable resources will produce any particular certification, accreditation, compliance status, security outcome, business result, professional qualification, or other result.
Outcomes may depend on factors outside our control, including the user’s circumstances, implementation decisions, third-party requirements, changes in standards or legislation, regulatory interpretation, and decisions of certification or accreditation bodies.
17. Availability, Security and Operation of the Website
Reasonable efforts are made to keep the Website and its services secure, functional, available, and up to date. However, we do not guarantee uninterrupted or error-free operation.
The Website or individual features may occasionally be unavailable because of maintenance, updates, security improvements, technical failures, hosting issues, third-party service interruptions, or circumstances beyond our reasonable control.
We reserve the right, subject to existing contractual obligations and applicable law, to modify, update, replace, suspend, restrict, or discontinue any part of the Website or its content, products, or services.
Although reasonable security measures are taken, no website, network, or electronic transmission can be guaranteed to be completely secure or free from malicious software or unauthorized interference.
Users are responsible for maintaining appropriate security measures on their own devices, systems, and networks.
18. Limitation of Liability
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law, including any mandatory rights available to consumers.
Subject to the foregoing, Iordache Quality Services SRL will not be responsible for losses arising solely from a user’s misuse of the Website, unauthorized use of materials, failure to follow applicable instructions, or reliance on general informational content as a substitute for advice appropriate to the user’s specific circumstances.
To the fullest extent permitted by applicable law, Iordache Quality Services SRL shall not be liable for indirect, incidental, special, or consequential losses arising from the use of or inability to use the Website or free informational content, including loss of profits, business opportunity, anticipated savings, goodwill, or data, except where such liability cannot lawfully be excluded or limited.
For paid products and services, any limitation of liability will apply only to the extent permitted by applicable law and subject to mandatory consumer rights and any separate written agreement governing the applicable service.
Nothing in these Terms limits liability for fraud, fraudulent misrepresentation, wilful misconduct, or any other liability that cannot lawfully be excluded or limited.
19. Force Majeure
Iordache Quality Services SRL shall not be responsible for delay or failure to perform an obligation where that delay or failure results from circumstances beyond its reasonable control, to the extent permitted by applicable law.
Such circumstances may include natural disasters, fire, flood, severe weather, power outages, internet or telecommunications failures, cyberattacks, governmental action, labour disputes, epidemics, pandemics, failures of hosting or other essential third-party service providers, or other events that could not reasonably have been prevented or overcome.
Reasonable efforts will be made to minimize disruption and restore affected services where practicable.
Nothing in this section limits any mandatory rights or remedies available under applicable law.
20. Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold harmless Iordache Quality Services SRL, together with its employees, contractors, and representatives, from third-party claims, liabilities, damages, losses, costs, or reasonable legal expenses arising directly from your unlawful use of the Website, material breach of these Terms, unauthorized commercial exploitation or distribution of protected materials, or infringement of the intellectual property or other rights of another person or organization.
This section does not apply to the extent that a claim or loss results from the acts, omissions, negligence, or legal responsibility of Iordache Quality Services SRL, nor does it exclude or restrict any mandatory rights available to consumers under applicable law.
21. Suspension and Termination
We may suspend, restrict, or terminate access to an account, course, examination, resource, or other service where reasonably necessary because of a material breach of these Terms, suspected fraud, unauthorized sharing of access or materials, examination misconduct, security concerns, unlawful activity, or conduct that materially threatens the integrity of the Website or its services.
Where reasonably practicable and appropriate in the circumstances, we may provide notice of the issue and an opportunity to remedy it before termination.
Immediate action may be taken where reasonably necessary to prevent fraud, security harm, unauthorized access, infringement of intellectual property, compromise of examination integrity, or other serious misuse.
Any suspension or termination will be subject to applicable consumer protection law and will not affect rights or obligations that arose before termination.
22. Severability
If any provision of these Terms is determined by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision will be interpreted or enforced to the maximum extent permitted by applicable law.
Where appropriate, the affected provision will be treated as severed from these Terms without affecting the validity or enforceability of the remaining provisions.
23. No Waiver
If Iordache Quality Services SRL does not immediately exercise or enforce a right or remedy available under these Terms or applicable law, that does not constitute a waiver of that right or remedy.
A waiver relating to one particular breach or circumstance does not constitute a waiver of any subsequent breach or circumstance unless expressly stated in writing.
24. Entire Agreement and Separate Agreements
These Terms, together with the Privacy Policy, Cookie Policy, and any terms expressly incorporated by reference, constitute the general terms governing use of the Website.
A particular product, course, examination, consulting engagement, licence, or other service may also be governed by additional terms, an order confirmation, proposal, statement of work, licence, examination rules, or separate written agreement.
Where a separate written agreement applies and conflicts with these Terms, the separate agreement will prevail in relation to the subject matter of that agreement, except where mandatory law requires otherwise.
Nothing in this section limits representations, warranties, rights, or remedies that cannot lawfully be excluded.
25. Consumer Rights
Nothing in these Terms is intended to exclude, restrict, waive, or modify statutory rights or remedies available to consumers under applicable Romanian or European Union law where those rights or remedies cannot lawfully be excluded, restricted, waived, or modified.
If a provision of these Terms conflicts with a mandatory consumer protection requirement, the mandatory legal requirement will prevail to the extent of that conflict.
26. Governing Law and Jurisdiction
These Terms are governed by and interpreted in accordance with the laws of Romania and, where applicable, the laws of the European Union.
Any dispute arising out of or relating to these Terms or use of the Website will be subject to the jurisdiction of the competent courts of Romania, except where mandatory consumer protection legislation or other applicable law gives a consumer the right to bring proceedings before the courts of another jurisdiction.
Nothing in these Terms deprives a consumer of protection afforded by mandatory provisions of the law that would apply in the absence of a choice of law.
27. Contact Information
If you have questions regarding these Terms of Use, a purchase, a course or examination, or your use of the Website, please contact:
Iordache Quality Services SRL
Represented by Ion Iordache
Reșița, Romania
E-mail: ion@ioniordache.com
Website: ioniordache.com
These Terms of Use were last reviewed on September 15, 2026.